FAQs

Orders & Payments

1. How do I place an order?

Simply browse our collections, select your preferred size and style, add items to your cart, and proceed to checkout to complete your purchase.

2. What payment methods do you accept?

We accept major credit cards, debit cards, and other secure payment methods available at checkout.

3. Can I cancel or modify my order?

If you need to cancel or modify your order, please contact our customer support team as soon as possible. Once an order has been processed or shipped, changes may not be possible.

4. Will I receive an order confirmation?

Yes. Once your order is placed successfully, you will receive an order confirmation email containing your order details.

Shipping & Delivery

5. Where does BIBA USA ship?

BIBA USA currently ships only within the United States.

6. How long does shipping take?

Ground Shipping typically arrives within 3–7 business days after shipment. Priority Shipping is typically delivered within 2 business days after shipment.

7. How long does order processing take?

Orders are generally processed within 1–2 business days.

8. How can I track my order?

Once your order ships, you will receive a tracking number via email that allows you to monitor your shipment status.

9. Do you offer free shipping?

Yes. Orders with a merchandise subtotal of $200 or more qualify for free Ground Shipping. The free shipping discount is automatically applied at checkout.

10. Do you offer Priority Shipping?

Yes. Priority Shipping is available for a flat rate of $19.99 and is typically delivered within 2 business days after shipment. Priority Shipping charges apply regardless of order value.

11. Do you offer In-Store Pickup?

Yes. We offer free In-Store Pickup. Simply select this option during checkout and you will be notified when your order is ready for collection.

12. What if my package is delayed?

Shipping delays can occasionally occur due to weather, holidays, carrier disruptions, or other unforeseen circumstances. If your package is significantly delayed, please contact customer support.

Returns & Exchanges

13. What is your return policy?

We accept returns for eligible items within the specified return window, provided the items are unworn, unused, and in original condition with tags attached.

14. How do I start a return or exchange?

To initiate a return or exchange, please contact our customer support team with your order details.

15. Are sale items eligible for return?

Sale or clearance items may be final sale and not eligible for return or exchange unless otherwise stated.

16. When will I receive my refund?

Refunds are typically processed within 5–10 business days after the returned item has been inspected and approved.

Products & Sizing

17. How do I choose the correct size?

Please refer to our size guide available on each product page for detailed measurements and fit information.

18. Are product colors accurate on the website?

We make every effort to display product colors accurately. However, colors may vary slightly depending on your screen settings and device display.

19. Will sold-out items be restocked?

Some popular items may be restocked. Availability varies by product and season.

Account & Customer Support

20. Do I need an account to place an order?

No. You may check out as a guest. However, creating an account allows you to save your information and track orders more easily.

21. How do I contact customer support?

You can contact our customer support team using the contact information listed on our website.

22. Is my personal information secure?

Yes. We use secure encryption and trusted payment gateways to protect your personal and payment information.

23. How can I stay updated on new arrivals and promotions?

You can subscribe to our newsletter or follow us on social media to receive updates on new collections, exclusive offers, and promotions.