FAQs
Orders & Payments
1. How do I place an order?
Simply browse our collections, select your preferred size and style, add items to your cart, and proceed to checkout to complete your purchase.
2. What payment methods do you accept?
We accept major credit cards, debit cards, and other secure payment methods available at checkout.
3. Can I cancel or modify my order?
If you need to cancel or modify your order, please contact our customer support team as soon as possible. Once an order has been processed or shipped, changes may not be possible.
4. Will I receive an order confirmation?
Yes. Once your order is placed successfully, you will receive an order confirmation email containing your order details.
Shipping & Delivery
5. Where does BIBA USA ship?
BIBA USA currently ships only within the United States.
6. How long does shipping take?
Ground Shipping typically arrives within 3–7 business days after shipment. Priority Shipping is typically delivered within 2 business days after shipment.
7. How long does order processing take?
Orders are generally processed within 1–2 business days.
8. How can I track my order?
Once your order ships, you will receive a tracking number via email that allows you to monitor your shipment status.
9. Do you offer free shipping?
Yes. Orders with a merchandise subtotal of $200 or more qualify for free Ground Shipping. The free shipping discount is automatically applied at checkout.
10. Do you offer Priority Shipping?
Yes. Priority Shipping is available for a flat rate of $19.99 and is typically delivered within 2 business days after shipment. Priority Shipping charges apply regardless of order value.
11. Do you offer In-Store Pickup?
Yes. We offer free In-Store Pickup at our store on Oak Tree Road in Iselin, NJ. Simply select this option during checkout and you will be notified when your order is ready for collection.
12. What if my package is delayed?
Shipping delays can occasionally occur due to weather, holidays, carrier disruptions, or other unforeseen circumstances. If your package is significantly delayed, please contact customer support.
13. Will my outfit arrive in time for a festival or wedding?
Plan for 1–2 business days of processing plus 3–7 business days with Ground Shipping. If the date is close, choose Priority Shipping (about 2 business days after shipment) or pick up in store. If you're in New Jersey, you can also visit us in Iselin and take your outfit home the same day.
Returns & Exchanges
14. What is your return policy?
All sales are final. We don't accept returns or exchanges for change of mind, sizing issues or personal preference. See our full Return Policy for details.
15. What if my item arrives damaged, defective or incorrect?
Email us at bibaNJ@biba-usa.com within 7 days of delivery with your order number and photos of the issue. Our team will review it and work toward an appropriate resolution.
16. Can I exchange an item for a different size?
No. Sizing issues aren't eligible for exchange, so please check our Size Guide or call the NJ store on +1 (732) 710-3916 before you order.
17. Can I send an item back without contacting you first?
No. Items returned without first requesting a return will not be accepted. Always email us first so we can look at your order.
Products, Sizing & Care
18. How do I choose the correct size?
Check our Size Guide for women's and girls' measurements. If you're between sizes or not sure which to pick, email bibaNJ@biba-usa.com or call +1 (732) 710-3916 and we'll help you choose.
19. Do BIBA sizes match US sizes?
Not exactly. BIBA women's sizes follow bust measurement in inches, from 32 (S) to 46 (5XL). Measure yourself and compare with the Size Guide rather than going by your usual US dress size.
20. What's included in a suit set or kurta set?
It depends on the style. A suit set usually includes a kurta, bottoms and a dupatta, while a kurta set may come with bottoms only. The product title and description list exactly what's included.
21. How should I care for my BIBA outfit?
Always follow the care label on each piece. As a general rule, dry clean embroidered, silk, chanderi, tissue and georgette pieces, and hand wash cotton pieces in cold water, separately, the first few times.
22. Do you have Indian outfits for girls?
Yes. Our girls' collection includes lehengas, sharara sets and kurta sets for festivals and family functions, plus styles that pair with our women's range for mother-daughter looks.
23. Is the online range the same as in store?
No. We carry a much bigger range at our Iselin store than online. If you can't find your size or color on the website, call +1 (732) 710-3916 and we'll check what's in store.
24. Are product colors accurate on the website?
We make every effort to display product colors accurately. However, colors may vary slightly depending on your screen settings and device display.
25. Will sold-out items be restocked?
Some popular items may be restocked. Availability varies by product and season.
Our Store & Customer Support
26. Where is your store and when is it open?
BIBA New Jersey is at 1437 Oak Tree Road, Iselin, NJ 08830. We're open Monday to Friday and Sunday from 11 am to 8 pm, and Saturday from 11 am to 8:30 pm. Hours can change on public holidays. Plan your visit.
27. Do I need an account to place an order?
No. You may check out as a guest. However, creating an account allows you to save your information and track orders more easily.
28. How do I contact customer support?
Email bibaNJ@biba-usa.com, call +1 (732) 710-3916, or visit us at 1437 Oak Tree Road, Iselin, NJ.
29. Is my personal information secure?
Yes. We use secure encryption and trusted payment gateways to protect your personal and payment information.
30. How can I stay updated on new arrivals and promotions?
You can subscribe to our newsletter or follow us on Instagram and Facebook to hear about new collections, exclusive offers and promotions.