Return Policy

Return Policy

Thank you for shopping with BIBA USA. If you are not completely satisfied with your purchase, we're here to help.

Returns

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be:

  • Unworn and unused

  • In the same condition that you received it

  • With all original tags attached

  • In its original packaging

  • Accompanied by the receipt or proof of purchase

To initiate a return, please contact us at bibaNJ@biba-usa.com with your order details and the reason for your return.

Please note: Customers are responsible for the cost of return shipping.

Returns should only be sent after your return request has been approved.

Return Address:

BIBA USA
1437 Oak Tree Road
Iselin, NJ 08830
United States

Items returned without first requesting a return will not be accepted.

If you have any questions regarding returns, please contact us at bibaNJ@biba-usa.com.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery. If your item is defective, damaged during shipping, or you received the wrong item, contact us as soon as possible so we can evaluate the issue and work toward a resolution.

Non-Returnable Items

The following items are not eligible for return:

  • Sale or clearance items

  • Gift cards

  • Personalized or custom-made products

  • Personal care products (where applicable)

  • Perishable goods (such as food, flowers, or plants)

  • Hazardous materials, flammable liquids, or gases

If you are unsure whether your item is eligible for return, please contact us before initiating a return.

Exchanges

The fastest way to exchange an item is to return the original item following our return process. Once your return has been accepted, you may place a new order for the replacement item.

Refunds

Once we receive and inspect your returned item, we will notify you by email whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at bibaNJ@biba-usa.com.