Shipping Policy

At BIBA USA, we are committed to providing you with a smooth and enjoyable shopping experience. Our policies and terms are designed with your convenience in mind, so we encourage you to review them carefully before placing an order. We understand the importance of timely and secure delivery. That's why we partner with trusted shipping carriers across the United States to ensure reliable and efficient delivery of all orders. If you have any questions or require assistance, our customer support team is always here to help. Customer satisfaction remains our highest priority.

Processing Your Order

We strive to process and ship all orders as quickly as possible. Most orders are processed within 1–2 business days from our New Jersey fulfillment center. Please note that larger orders or high-demand items may require additional processing time. If there is any delay in processing or shipping your order, we will notify you via email. Orders are processed and shipped only on business days (Monday through Friday, excluding public holidays).

Shipping Within the United States

BIBA USA is headquartered in New Jersey and ships to customers throughout the United States. We offer the following delivery and pickup options:

In-Store Pickup

  • Available at no additional cost.
  • Orders selected for In-Store Pickup will be prepared after order confirmation.
  • Customers will receive a notification when their order is ready for collection.
  • Valid identification and order confirmation may be required at pickup.

Ground Shipping

  • Standard delivery within approximately 3–7 business days after shipment.
  • Flat-rate shipping fee of $9.99.
  • Free Ground Shipping is automatically applied to orders with a merchandise subtotal of $200 or more.

Priority Shipping

  • Expedited delivery within approximately 2 business days after shipment.
  • Flat-rate shipping fee of $19.99.
  • Priority Shipping charges apply regardless of order value and are not eligible for free shipping promotions.
Shipping charges, if applicable, will be displayed during checkout before payment is completed. Estimated delivery timelines may vary depending on your location, weather conditions, carrier operations, and other factors outside our control. At this time, we do not offer international shipping.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing tracking information so you can monitor your shipment status in real time.

Delivery Delays

While we make every effort to ensure timely delivery, occasional delays may occur due to weather conditions, carrier disruptions, holidays, or other unforeseen circumstances. BIBA USA is not liable for delays caused by third-party shipping carriers.

Incorrect Shipping Information

Please ensure that your shipping address and contact details are accurate at the time of placing your order. BIBA USA is not responsible for orders delayed, lost, returned, or undeliverable due to incorrect or incomplete shipping information provided by the customer.

Lost or Damaged Packages

If your package arrives damaged or is lost during transit, please contact our customer support team within 7 days of the delivery date or expected delivery date. We will work with the shipping carrier to investigate and assist in resolving the issue whenever possible.

Contact Us

For any questions regarding shipping, delivery, pickup, or order status, please contact our customer support team using the contact information provided on our website. Thank you for shopping with BIBA USA.